Q. How many licenses do I need to buy?

You can purchase a minimum of one zed WebCRM license for each user that needs to login.

Q. Is technical support extra?

Technical support is provided by your zedIT Solutions partner.

Q. What support do you offer?

We offer support to zedIT Solution partners, and free access to our support forum, tips and tricks and knowledge base to our customers.

Q. How do I upgrade?

Upgrades are performed by using the same Installer program used to create the WebCRM website.

Q. How long do I get product updates? How frequently is the product updated?

Subscription to the license agreement lasts one year, and typically a patch is released every 2-3 months.

Q. Do I need SAP Business One to use this software?

Yes, the database synchronizes with SAP Business One for back office functions such as accounting, order fulfillment, and invoicing.

Q. What do I need to run zed WebCRM?

Windows 2003 or 2008 with IIS, SQL Server 2005 or 2008.

Q. Does zed WebCRM work with Microsoft Access or MySQL?

No, the supported databases are SQL Server 2005 or 2008.

Q. Where can I host zed WebCRM?

You can host zed WebCRM with a hosting company or on your own servers.

Q. Is my customer information secure with zed WebCRM?

Yes.

Q. How long does it take to set up my CRM when I purchase?

It usually takes 2-4 weeks for installation, testing, and go live.

Q. Where can I see a demo?

Check out our demos or head directly to www.b1webcrm.com and try it out for yourself.

Q. I'm ready to purchase. What do I do?

Contact your zedIT Solution Partner.

To learn more about enabling anytime, anywhere, customer relationship management with the zed Web-based CRM software solution for SAP Business One, view a demo of zed WebCRM  or contact your current SAP Business One partner for more information.